MANUFACTURING BRIDGE™
REFUND & CANCELLATION POLICY
Annual memberships · planned MB Reviewed service when expressly opened · other authorized paid Platform services
Effective Date: July 24, 2026 | Last Updated: July 24, 2026 | Version 2.5
| IMPORTANT BILLING NOTICE Gold and Diamond are annual paid memberships that renew automatically only under the applicable affirmative-authorization, reminder, continued-eligibility, and tier-availability rules. Basic is a no-cost continuing membership with a limited public business profile. Diamond begins on first actual homepage publication, not payment; before publication, the cancellation and remedy rules in Section 5 apply. MB Reviewed is not currently available — planned for Q4 2026, subject to programme readiness. No application, scheduling, payment, review, or refund right exists for MB Reviewed until Manufacturing Bridge expressly opens and sells the service. |
1. SCOPE AND RELATIONSHIP TO OTHER TERMS
This Refund & Cancellation Policy (“Policy”) governs refund eligibility, cancellation of automatic renewal, membership downgrades, voluntary account closure, billing corrections, and refund procedures for paid Platform services expressly offered by MB Platform Services LLC d/b/a Manufacturing Bridge (“Manufacturing Bridge,” “we,” “us,” or “our”).
This Policy applies to Gold and Diamond memberships, the MB Reviewed engagement, and another paid Platform service only when that service is expressly opened for purchase and its checkout or service terms incorporate this Policy. A website description, waitlist, proposal, roadmap statement, or expression of interest does not by itself create a paid service or refund right.
Professional, consulting, implementation, sourcing, advisory, audit-support, and project-based services are governed by the applicable signed agreement. They are outside this Policy unless that agreement expressly incorporates it.
This Policy supplements the Platform Terms and Conditions, Payment, Billing & Subscription Policy, Trust Seal Agreement, and service-specific terms affirmatively accepted by the customer. Nothing in this Policy limits a right that cannot lawfully be waived.
2. SERVICE ARCHITECTURE AND DEFINITIONS
| Offering | Commercial treatment | Cancellation / refund baseline |
|---|---|---|
| Basic | No-cost continuing membership with a complete public business profile, indexed for search by declared industries served and displayed as a reduced result showing company name, country, industries served and profile status. No payment and no automatic renewal. | No refund applies. The account remains active until voluntarily closed or terminated. |
| Gold | Annual paid membership with a complete public business profile indexed by all declared attributes and displayed as a full result. Renews only under the applicable affirmative-authorization and continued-availability rules. | No mid-period refund after activation, subject to the limited exceptions in this Policy. |
| Diamond | Annual paid membership with the same search treatment as Gold, plus homepage visibility. Checkout requires readiness and publication capacity; the annual period begins on first actual homepage publication. Renewal remains subject to applicable affirmative-authorization and tier-availability rules. | Before first publication, Section 5.1 applies. After publication, no mid-period refund applies except under Section 9. |
| MB Reviewed | Planned one-time review engagement. Not currently available — planned for Q4 2026, subject to programme readiness. Not a membership or subscription. | No payment or refund right exists before launch. After launch and purchase, refundability will depend on substantive commencement and Sections 6 and 9. |
Membership and Trust Seal are independent. A membership purchase does not confer, extend, accelerate, discount, or renew MB Reviewed. An MB Reviewed payment does not purchase membership visibility or any commercial outcome.
2.1 PAYMENT
Basic: Complete public business profile with the same fields as all levels; indexed for search by declared industries served and displayed as a reduced result showing company name, country, industries served and profile status; no payment and no automatic renewal
Gold: Complete company profile indexed by all declared attributes and displayed as a full result; annual automatic renewal only after affirmative checkout authorization
Diamond: Same search treatment as Gold, plus homepage visibility subject to then-current capacity and readiness rules; annual automatic renewal only after affirmative checkout authorization and continued tier availability
3. GENERAL REFUND PRINCIPLES
Except for the limited circumstances stated in Section 9, an annual membership fee is non-refundable once the paid membership has been activated, and a service fee is non-refundable once the applicable service has been delivered, irreversibly reserved, or substantively commenced under the governing terms.
A refund, credit, extension, or proration is not available merely because a user does not obtain a desired lead, buyer response, search position, visibility level, designation, contract, purchase order, qualification, revenue, financing, market access, or other commercial result.
A feature described as beta, preview, pilot, waitlist, coming soon, planned, or under development is not a paid entitlement unless it was expressly identified as available and included in the accepted paid offering. A future feature that was not an active paid benefit does not create a refund right.
Promotional discounts, coupons, complimentary periods, bonus visibility, or non-cash credits have no cash value and are not refundable or transferable unless their specific terms expressly state otherwise.
4. CANCELLING GOLD OR DIAMOND
4.1 Cancellation methods
A paid membership may be cancelled through the account dashboard or Stripe-hosted customer portal when available, or by written notice to finance@manufacturingbridge.com from the registered email address. If an online method is temporarily unavailable, email cancellation remains available.
4.2 When cancellation is effective
An online cancellation is effective when successfully submitted. An email cancellation is effective when received with enough information to identify the account and affected membership, provided it is received before the renewal charge is processed. An internal processing delay does not invalidate a timely and complete cancellation request.
4.3 Confirmation
We provide an electronic confirmation identifying the affected membership, cancellation date, expected final paid-access date, and whether automatic renewal has been disabled. The customer should retain the confirmation.
4.4 Effect of cancellation or non-renewal
Cancellation stops the next automatic renewal but does not ordinarily end the current annual Membership Period. Paid access continues through the end of that period unless the customer requests immediate account closure or access is restricted under applicable terms. At period end, Gold or Diamond ordinarily reverts to Basic. Cancellation does not itself close the account.
A request to close the Platform account is separate and must be sent to legal@manufacturingbridge.com. Account closure removes the public profile and Platform access and is governed by the Platform Terms and Privacy Policy.
4.5 Upgrades and downgrades
A downgrade ordinarily takes effect at the end of the current annual period. An upgrade or other mid-period change is governed by the price and effective date displayed and accepted at the time of the change. Unless expressly stated otherwise, a tier change does not create a cash refund.
5. MEMBERSHIP REFUND RULES
Gold annual fees are non-refundable after Gold activation, except under Section 9. Diamond annual fees are non-refundable after the homepage card is first published, except under Section 9. The fee covers the annual access and visibility rights made available for the applicable tier; it does not guarantee usage, impressions, profile views, contacts, leads, or results.
If a renewal charge is processed after a valid and timely cancellation, we will investigate and, if confirmed, reverse or refund the erroneous charge to the extent reasonably possible and permitted by law and payment-network rules.
A cancellation, downgrade, or non-renewal of Gold or Diamond does not shorten or extend an independently active MB Reviewed designation.
5.1 Diamond Before First Publication
Diamond checkout may be enabled only after the four authorized homepage-card fields are complete and approved, required screening and acceptance are complete, no applicable hold remains, and publication capacity within the following two (2) Business Days has been confirmed. The Diamond Membership Period does not begin until the homepage card is first published.
Before first publication, the participant may cancel the pending Diamond activation and request return of the Diamond membership amount actually received. If cancellation results from participant-requested changes, inaccurate information, or participant-caused delay after readiness was confirmed, Manufacturing Bridge may deduct a third-party charge only when it was clearly disclosed, is non-recoverable, and the deduction is permitted by law.
If Manufacturing Bridge cannot publish within the applicable period for reasons primarily within its reasonable control, the participant may accept a delayed start without losing paid membership time or cancel before first publication and receive a full refund of the Diamond membership amount received. A participant-caused delay, requested change, incomplete or inaccurate information, third-party interruption, legal or compliance review, force majeure, or a condition outside Manufacturing Bridge’s reasonable control pauses the publication period. First publication ends this pre-publication rule and begins the ordinary annual-membership treatment.
For this Section, “Business Day” means Monday through Friday, excluding United States federal holidays, measured in Mountain Time at Sheridan, Wyoming (America/Denver). A readiness condition completed after 5:00 p.m. Mountain Time is treated as completed on the next Business Day.
6. PLANNED MB REVIEWED SERVICE, FUTURE COMMENCEMENT, AND ANNUAL STATUS
6.1 Self-Declared and Planned MB Reviewed
Self-Declared is the currently available no-cost default designation and involves no review by Manufacturing Bridge. MB Reviewed is not currently available — planned for Q4 2026, subject to programme readiness. This is a planning estimate, not a guaranteed launch date or current offer. No application, reservation, scheduling, payment, review, badge, or designation is available before Manufacturing Bridge expressly opens the service. The planned standard fee is USD $3,000 per engagement, subject to confirmation in the accepted service order or checkout at launch.
6.2 When substantive commencement occurs
After MB Reviewed is expressly opened and purchased, the process will be considered substantively commenced when the first service-specific event occurs: (a) participant-specific substantive reviewer preparation or analysis; (b) reservation of professional capacity that has become non-recoverable under cancellation terms clearly disclosed and accepted before the reservation; (c) commencement of the live review session; or (d) another material commencement event expressly identified in the accepted Trust Seal Agreement or checkout.
Payment processing, nominal reviewer assignment, an administrative email, creation of an internal file, tentative scheduling, or routine administration will not by itself constitute substantive commencement.
6.3 Cancellation before substantive commencement
After launch and purchase, a participant may cancel before substantive commencement and request return of the service fee actually received. Any deduction for remitted taxes, a disclosed and non-recoverable third-party charge, or a disclosed cancellation charge applies only to the extent permitted by law and the accepted service terms. Joining an interest list before launch involves no payment and creates no refund right, reservation, priority, or guaranteed availability.
6.4 After substantive commencement
After substantive commencement, the fee is non-refundable except under Section 9 or a controlling Trust Seal Agreement. The fee compensates Manufacturing Bridge for the review process, reviewer time, programme administration, reserved capacity, and work performed—not for a favorable status decision.
6.5 No guaranteed outcome
No refund is due merely because MB Reviewed is not granted, is granted with a limited scope, is corrected, suspended, revoked, withdrawn, or superseded; because a participant disagrees with the outcome; or because the participant withdraws, fails to attend, fails to cooperate, does not display sufficient current evidence, misses a stated requirement, or provides inaccurate, incomplete, expired, altered, or misleading information.
6.6 Twelve-month designation period
If granted, MB Reviewed remains active for twelve (12) consecutive months from the Effective Date stated in the Status Decision, unless earlier suspended, revoked, withdrawn, corrected, or superseded. Ordinary expiration at the end of that period does not create a refund, credit, extension, or compensation right. The twelve-month period is a status-display and badge-use period, not continuous monitoring or a guarantee that circumstances remain unchanged.
6.7 No automatic renewal or extension
MB Reviewed does not renew automatically. A new annual period requires a new eligible engagement, applicable screening, new acceptance and payment, current pre-session instruments, a new review, and a new Status Decision. Applying, paying, scheduling, or beginning a new review does not extend the prior designation or guarantee uninterrupted status.
6.8 Membership changes, account closure, and badge use
A Gold or Diamond lapse does not affect MB Reviewed. Account closure or termination removes the public profile and ends badge-display authorization, but is not by itself a revocation finding. A limited historical record may be retained. Suspension, revocation, correction, withdrawal, or supersession is governed by the Trust Seal Agreement and programme rules.
6.9 Inability to complete a new review
After launch, if Manufacturing Bridge cancels or cannot complete a purchased MB Reviewed engagement for reasons primarily within its reasonable control, it may provide a full or proportional refund for the unearned or uncompleted portion, or another remedy expressly accepted by the participant. Any such remedy will relate only to that engagement and will not refund or extend a prior designation.
7. SCREENING, SANCTIONS, AND PAYMENT ERRORS
Screening is intended to occur before activation and before paid checkout is enabled. MB Reviewed checkout will remain disabled until the service is expressly opened and programme-readiness conditions are satisfied. If an account or purchase is declined before payment, no service fee is due. If a payment is received because of a technical, processor, or administrative error before clearance or before a service is opened, Manufacturing Bridge may reject, cancel, reverse, return, block, or otherwise handle the payment as required or permitted by sanctions law, applicable law, and payment-provider rules. Nothing in this Policy requires a payment to be returned in a manner prohibited by law.
8. BILLING ERRORS, PAYMENT DISPUTES, AND CHARGEBACKS
A suspected duplicate, incorrect, unauthorized, or post-cancellation charge should be reported promptly to finance@manufacturingbridge.com, preferably within sixty (60) days after it appears. Delay may limit available records or payment-network remedies but does not waive a right that cannot lawfully be waived.
Customers are encouraged to contact us before initiating a chargeback so that we can investigate. A chargeback does not itself cancel a membership or eliminate amounts validly owed. Manufacturing Bridge may respond with acceptance records, renewal authorization, transaction data, cancellation history, communications, and evidence of service delivery.
A fraudulent, abusive, or knowingly improper chargeback may result in temporary restriction of the affected account or service while the matter is reviewed, without limiting a legitimate dispute right under applicable law or payment-network rules.
9. LIMITED CIRCUMSTANCES FOR A REFUND, REVERSAL, OR CREDIT
| Circumstance | Potential remedy | Important limitation |
|---|---|---|
| Diamond cancelled before first homepage publication, or Manufacturing Bridge misses the applicable publication period for reasons primarily within its reasonable control and the participant does not accept a delayed start | Return of the Diamond membership amount actually received; full refund when the delay is primarily within Manufacturing Bridge’s reasonable control. | A disclosed, non-recoverable third-party charge may be deducted only for participant-caused cancellation and only where permitted by law. Paused periods and first publication are governed by Section 5.1. |
| Confirmed duplicate, incorrect, unauthorized, or post-cancellation charge | Appropriate full or partial reversal or refund. | Subject to verification, payment-provider procedures, and mandatory law. |
| Manufacturing Bridge cannot provide a purchased service for reasons primarily within its reasonable control | Full or proportional refund for the unearned or uncompleted portion, or an accepted equivalent remedy. | No remedy is required where the cause is participant conduct, sanctions, legal restrictions, force majeure, or matters outside MB’s reasonable control. |
| Material and adverse change to an active paid membership | Proportional refund for the unused prepaid portion when the Platform Terms and Conditions provide that right and the member cancels as required. | No automatic refund for changes required by law, sanctions, fraud prevention, security, or provider requirements. |
| Extended unavailability of a core paid Platform service | Termination of the affected service and a proportional refund or reasonably equivalent service credit, as provided in the Platform Terms and Conditions. | Applies only after the threshold and conditions in the Platform Terms and Conditions, currently more than sixty consecutive days of material prevention. |
| Mandatory legal right | The remedy required by applicable mandatory law. | Only to the extent the law applies and the right cannot be waived. |
10. HOW TO REQUEST REVIEW OF A REFUND
Send the request to finance@manufacturingbridge.com and include the account holder, organization, registered email address, affected service or invoice, charge date and amount, reason for the request, and available supporting information. Do not send complete payment-card data or unnecessary sensitive information.
We may request information reasonably necessary to verify identity or authority, locate the transaction, prevent fraud, and evaluate the request. Complete requests are reviewed in good faith within a commercially reasonable period. No fixed acknowledgement or decision deadline applies unless required by a controlling agreement or mandatory law.
Approval of a refund, credit, or reversal is not an admission of liability, breach, or wrongdoing.
11. REFUND METHOD, CURRENCY, TAXES, AND EXTERNAL FEES
Approved refunds are ordinarily initiated through the original payment processor and original payment method. If that method is unavailable or restricted, we may use another lawful method after reasonable verification.
Refunds are calculated in United States Dollars. We control when an approved refund is initiated, but not when a bank, card network, Stripe, or another provider posts it. We are not responsible for exchange-rate changes, foreign-transaction fees, card-issuer charges, or other third-party costs.
Taxes may be refunded only to the extent permitted by law and the relevant tax authority. Required credit notes, invoice corrections, or tax adjustments will be processed under applicable requirements.
12. SUSPENSION, REVOCATION, TERMINATION, AND PARTICIPANT-CAUSED NON-COMPLETION
Restriction, suspension, revocation, badge withdrawal, account termination, or service non-completion arising from fraud, false or misleading information, unauthorized badge use, prohibited conduct, sanctions or trade-control concerns, security abuse, scraping, data extraction, chargeback misconduct, non-cooperation, or another material breach does not create a refund, credit, extension, or compensation right except where mandatory law requires otherwise.
Manufacturing Bridge may retain amounts reasonably attributable to services delivered, substantive work performed, non-recoverable capacity reserved under accepted terms, investigations, and other costs caused by the participant, subject to the controlling agreement and mandatory law.
13. ORDER OF PRECEDENCE
The order of precedence in the Platform Terms and Conditions controls. In general: (1) a specifically negotiated written agreement signed by Manufacturing Bridge; (2) service-specific terms affirmatively accepted by the customer, including the Trust Seal Agreement for Trust Seal matters; (3) the Platform Terms and Conditions; and (4) incorporated public policies and accepted checkout or service terms. This Policy governs refund eligibility and cancellation procedures only to the extent it is consistent with a higher-ranking document.
14. CHANGES TO THIS POLICY
We may update this Policy. Notice is provided when required by the Platform Terms, a controlling agreement, or mandatory law. Editorial, clarifying, beneficial, security, fraud-prevention, sanctions, payment-provider, legally required, or error-correction changes may take effect on publication or shorter notice where permitted. A change does not retroactively eliminate a refund right that already accrued unless required by law or expressly agreed.
15. CONTACT
| Purpose | Contact |
|---|---|
| Billing, cancellation, and refund requests | finance@manufacturingbridge.com |
| Legal notices and account closure | legal@manufacturingbridge.com |
| Entity | MB Platform Services LLC d/b/a Manufacturing Bridge™ |
| Website | manufacturingbridge.com |